Contact Best Social Casinos — Questions & Feedback

Got a question about how sweepstakes casinos work, spotted something on the site that needs a second look, or want to suggest a platform for review? This page explains how to reach Best Social Casinos and what we can (and can't) help with.

How to Reach Our Editorial Team

The best way to contact us is by email. We read every message that comes in and try to respond within two working days. Write to us at [email protected] and let us know what your message relates to so we can route it to the right person quickly.

We're an independent comparison and review site covering new sweepstakes casinos, sweeps coin platforms and social casino games. We do not operate any of the sites reviewed here, so we cannot access your account, process a redemption, or issue a refund on a platform's behalf. For anything account-specific, see the section below on where operator support fits in.

What We Can Help With

Content questions — If something in one of our reviews or comparisons is unclear, ask us and we'll clarify or update it.
Corrections — Sweepstakes casino terms change frequently: eligible states, welcome offers, coin packages and redemption thresholds all shift. If you notice something out of date on a listing like Spinblitz, Casino.Click, or any other platform we cover, tell us and we'll verify and correct it.
Suggestions for new platforms — New sweepstakes casinos launch regularly. If there's one you'd like us to research and consider adding to our rankings, send the name and we'll take a look.
Feedback on our coverage — Whether you think a rating is too generous, too harsh, or we've missed an angle entirely, we want to hear it. Editorial feedback genuinely shapes what we cover next.
Responsible play concerns — If you or someone you know is struggling to keep sweepstakes-style play in check, mention this in your message and we'll point you toward general guidance and support resources.

What We Cannot Help With

Because we don't operate any sweepstakes or social casino platform, there are some things that fall outside what our team can resolve:

Account access, login issues, or password resets — these must go through the specific operator's own support channels.
Prize redemption status — including Sweepstakes Coins redemption timelines, identity verification (KYC) holds, or payout delays. Each operator handles this independently and has its own thresholds and processing times.
Billing or coin purchase disputes — questions about a Gold Coin package charge, a declined payment, or a chargeback need to go to the platform you purchased from.
Terms and conditions disputes — we can explain how the sweepstakes model generally works, but we cannot interpret or enforce another company's terms.

If your enquiry falls into one of these categories, look for a "Contact," "Support" or "Help" link on the operator's own site, or check the confirmation email you received when you signed up. That's the fastest route to a resolution, since only the operator can see your account details.

A Note on What This Site Actually Is

Best Social Casinos is an independent research and comparison site. We review platforms that use a promotional sweepstakes model, where players typically use Gold Coins for casual play and Sweepstakes Coins (or an equivalent) for entries that may be redeemable for prizes, subject to each operator's own rules, verification requirements and eligibility criteria. We are not a sweepstakes casino ourselves, we don't process payments or redemptions, and nothing on this site should be read as legal advice about whether a particular platform is permitted in your state. Availability varies by state, some jurisdictions restrict or prohibit this model entirely, and the legal landscape continues to shift, so always check an operator's current terms and your local rules before signing up. If you're weighing up options more broadly, our guide to trusted casinos operating outside standard restrictions covers a related but distinct corner of the market worth understanding.

What Happens After You Send a Message

A real person on our editorial team reads and replies to every message — we don't rely on automated responses to close out enquiries. Most messages get a reply within two working days, though it can take a little longer during busier periods. If your message involves a correction, we'll investigate before publishing any update, since accuracy on details like state eligibility and welcome offer terms matters more than speed.

Before You Write In

A few quick checks can save you a round trip:

If your question is about a specific offer's terms, check the operator's own terms and conditions page first — welcome bonuses, coin packages and redemption rules are set by each platform, not by us.
If you're unsure whether a platform serves your state, check the operator's eligibility list directly, since exclusions change and we always recommend confirming before you sign up.
If you're contacting us about a correction, include a link or screenshot where possible so we can verify quickly.

Thanks for taking the time to reach out. Reader feedback is part of how we keep our reviews of Spinblitz, Casino.Click, Free Spins and the rest of the platforms we cover accurate and useful, and we're glad to hear from you.